This Shipping Policy outlines how products or service-related materials are delivered when purchased from the velossalabs.com platform.
1.
Order Fulfilment
- Orders are shipped via registered domestic courier companies or India Post, depending on your delivery location and availability.
- For digital services (e.g. design files, website access, licensing keys), delivery will be made electronically to your registered email address.
2.
Dispatch Timelines
- Orders are typically dispatched within 5 business days of receiving payment or based on agreed delivery milestones.
- For custom services, the delivery schedule will be outlined in your project proposal or contract.
3.
Shipping Charges
- Shipping charges, if applicable, will be communicated at the time of order or included in the service proposal.
- Digital service deliveries incur no physical shipping charges.
- Shipping fees (where applicable) are non-refundable.
4.
Delivery Terms
- Delivery timelines depend on shipping partners and may vary by location, local restrictions, or logistical issues.
- VelossaLabs is not responsible for delays caused by courier agencies or force majeure events.
5.
Delivery Address & Tracking
- Orders will be shipped to the address provided during checkout or service onboarding.
- Please ensure the address is accurate. We are not liable for shipments lost due to incorrect address input.
- Where applicable, tracking details will be shared via email once dispatch is confirmed.
6.
Confirmation and Support
- You will receive confirmation of service or shipment via email.
- If you have not received a confirmation within 7 business days, please contact us.
7.
International Shipping
- We currently focus on domestic delivery within India. International shipping for physical products may be introduced in the future.
- All international deliveries (when applicable) will be subject to duties, taxes, and customs clearance as per local regulations.
8.
Contact Us
VelossaLabs
Email: info@velossalabs.com
Registered Office: Pl-5b – 14/15, Sector-10, Khanda Colony, New Panvel (W) – 410206
Mumbai, Maharashtra, India
